Yes, you can! During the checkout process, you can choose the pick-up and drop-off location of your choice.

Our reservation calendar is posted at least two months out. We recommend reserving as soon as possible to ensure you have the bike model that you are looking for.

Instead of a “brick-and-mortar” location, we have pick-up and drop-off locations in Hintonburg, conveniently located on or close to Ottawa’s pathways in low-car-traffic settings. We chose these locations to accommodate you no matter how you arrive (train, car, walking, bike).

While we have tried to provide as much information as possible about our various bike models on our website, if you would like to see a bike before you rent it to be sure it will suit your needs, please send us an email at info@letsgocargo.ca so that we can arrange a viewing. We understand you may want to rent e-cargo bikes to attend a week-long music festival, where you are playing in a band and are bringing your musical instruments and family - actual customers of ours :)

We certainly can! With a 3-day rental or longer, we offer this service within a 5km radius of Hintonburg, including Carleton, Carlington, Centretown, Chinatown, Fisher Park, Glebe, Hintonburg, Little Italy, Lowertown, Old Ottawa South, and Westboro.

Rain hoods can be added as an accessory to our Muli and Triobike to keep your precious cargo nice and dry. And, of course, all our bikes, like any good urban bikes, are equipped with fenders. Also, we offer a cancellation policy that works with weather forecasts that are quite reliable three days out - 100% refund before 48hrs and 50% refund from 48-24hrs.

You sure can. We recommend that you at least look at our website to get an idea of what you are looking for, then get in touch at info@letsgocargo.ca or 343-600-BIKE (2453). We strongly encourage customers to make reservations.

While many of our customers choose to use their own bike helmets, we have stylish helmets available if you or your passengers need one. THESE NEED TO BE ADDED AT CHECKOUT. Please refer to the sizing chart at Thousand Helmets to ensure you and your passengers get the right size. Ontario and Quebec have helmet laws for electric assist bike users and children

While everyone’s needs differ, we try to provide models that work for as many customers as possible. Most of our bikes and trikes are electric-assist, step-through frame designs, and we can provide a step stool if that will help you or your passengers from getting into or onto our bikes (add it as an accessory at checkout). Our trike has enabled some customers to ride a bike for the first time (or in a long time), and others have been carried as passengers if they can’t pedal a bike.

Our prices start at $70 for e-bikes, $85 for e-cargo bikes and $40 for traditional bikes for the day. We also have multi-day rental options and weekly options with discounted prices the longer you rent.

We are proud to be part of our Ottawa community and will support you whenever possible. Email us at info@letsgocargo.ca if you have an event where you would like cargo bikes involved. We have previously supported For Our Kids Ottawa and Let’s Bike Ottawa.

We certainly can! Our e-cargo bikes are perfect for carrying event supplies, branding with signs or carrying passengers. Email us at info@letsgocargo.ca with your needs or questions.

Yes, you can reserve several stylish and comfortable Dutch pedal bikes online.

Cargo bikes are specially designed bicycles and tricycles to carry cargo and passengers comfortably. They often have specially designed frames to handle the extra weight and smaller wheels to lower the center of gravity to make carrying more weight more comfortable for users. They also often have accessories and options to make them more useful for everyday life, such as large compartments for cargo/passengers, rain/sun canopies, and different seat configurations for children, adults, and pets. In our rental fleet, we have chosen only to use electric pedal assist bikes to make them more accessible to more customers. We like to say e-bikes replace car trips, but e-cargo bikes are car replacements - and are revolutionizing urban mobility.

We focus on quality, not quantity :) If you need many bikes for a group, Ottawa has some great bike rental companies in town that can help you out. Get in touch, and we’ll point you in the right direction.

Fun! You sure can. This is becoming more common as cargo bikes are so much fun to decorate and can accommodate passengers. Contact us at info@letsgocargo.ca if you want to discuss your ideas.

We want our customers to have the best experience, so we only rent the highest-quality and safest pedal-assist e-cargo bikes and e-bikes without throttles, sometimes called Class 1 e-bikes.

We love e-cargo bikes and would gladly talk with you to help point you in the right direction.

You bet! While our customers often use our bikes to carry their children, friends, and parents, some customers have used them for their pets or to take other goods or cargo. Please always abide by the bike's weight capacity as posted on our website. If you have questions, please reach out to us.😀

We encourage the bikes to be stored indoors, in a garage or a secure hotel luggage room, locked up. If they must be left outside, they must be left out of view, locked and covered (we have covers if needed). Remember, our bikes are not insured for theft or damage. Per your rental agreement, the customer is responsible for ensuring the rental is returned in the same condition besides normal wear and tear.

One of our specialties is accessorizing and configuring our bikes for your needs :) We can accessorize the bikes for passengers or cargo, passengers of different ages or mobility needs. We offer many accessories like cell phone holders, panniers, rain covers, sun covers - the list is long! During checkout, you can add accessories and configure your bike. Have questions? Contact us at info@letsgocargo.ca, and we’ll gladly help you.

While we do briefings before bike rentals to ensure customers feel comfortable operating their bikes, questions come up. Email info@letsgocargo.ca or call or text at 343-600-BIKE (2453), and we will help.

There might be others waiting in line :) Email info@letsgocargo.ca or call or text at 343-600-BIKE (2453) and we will see if an extension can be accommodated.

We sell our rental bikes every year or two, usually in early fall, and advertise this on our website. If you are interested in purchasing a bike, contact us at info@letsgocargo.ca, and we will put you on a notification list to be contacted when the bikes go up for sale. All our bikes are safety-checked by a mechanic before being sold for your peace of mind.

We try to be as flexible as possible! We ask that you try and give us a couple hours notice by calling or texting at 343-600-BIKE (2453) with your modified time.

We first hope our customers will take care of their rental as if it is their bike. However, if a bike gets damaged, inform us as soon as possible by emailing info@letsgocargo.ca or calling or texting at 343-600-BIKE (2453). That way, we can help you and/or arrange for repairs and parts. As our bikes are not insured for damage, per your rental agreement, your damage deposit may be used to help make these repairs beyond normal wear and tear.

Unfortunately, at this time we don’t. However, you are free to pick up and return your bike during any of the scheduled time slots selected during the checkout process.

Email info@letsgocargo.ca or call or text at 343-600-BIKE (2453), and we will work with you to find a solution!

PLEASE CONTACT US IMMEDIATELY by email at info@letsgocargo.ca or call or text at 343-600-BIKE (2453). Secondly, you must file a police report and provide us with a copy. We provide two locks for each bike to discourage theft as much as possible. However, any determined thief with the right tools can steal a bike. You should not leave your bike locked up and unattended for long periods; it is recommended not to leave your rental unattended in the Byward Market. Always lock up the frame of the bike and remove your personal items.

We specialize in e-cargo bikes and have e-bikes and traditional non-electric pedal bikes.